Terms & Conditions

These Terms govern your relationship with the operator of the website available at https://rickybet-au.com (the "Website") and your use of all gambling and related services offered under the brand "Ricky" to users of Ricky accessing the Ricky services via rickybet-au.com. By creating an account, accessing, or using the Website, you agree to be bound by these Terms. If you do not agree, you must not use the Website or services. These Terms are effective as of 1 January 2026 and supersede all prior versions.

Definitions

For the purposes of these Terms, the following definitions apply:

Operator means Dama N.V., a public limited company incorporated under the laws of Curaçao with registration number 152125 and registered address at Scharlooweg 39, Willemstad, Curaçao, holder of Curaçao e-gaming sub-license 8048/JAZ2020-013 issued by Antillephone N.V., and, where relevant for payment processing, its authorised affiliate Friolion Limited in Cyprus.
Website means the online gambling platform operated under the brand Ricky and made available to users of Ricky exclusively via the domain https://rickybet-au.com and any mobile or desktop versions, applications, and subdomains that the Operator may designate from time to time.
User or Player means any natural person who accesses the Website, registers an account, or otherwise uses the services offered via rickybet-au.com.
Account means a personal, non-transferable account created by a User on the Website enabling access to gambling and related services.
Services means all gambling, betting, casino, live casino, promotional, and ancillary services provided or made available on or through the Website.
Bet or Wager means any stake of money or monetary value placed by a User via the Account on games, events, or outcomes offered on the Website, whether in casino games, slots, live casino, or other products.
Game means any casino game, slot, live-dealer game, table game, or other gambling product available on the Website, including games provided by third-party software suppliers.
Bonus means any promotional value, such as bonus funds, free spins, cashback, or other incentives, credited to a User's Account subject to specific conditions set out in these Terms and in any applicable promotion rules.
Bonus Funds means any part of the Account balance that consists of Bonus value and is subject to wagering and other restrictions before it may be withdrawn.
Real Money Balance means funds deposited by the User and any winnings derived therefrom that are not subject to active wagering requirements or other restrictions.
Wagering Requirements means the minimum total amount a User must wager using Bonus Funds or qualifying bets before Bonus Funds or winnings derived from them can be converted into Real Money Balance and withdrawn.
Restricted Jurisdiction means any country or territory in which online gambling is illegal or the Operator is not authorised to provide Services. The User is responsible for ensuring that use of the Website is lawful in their jurisdiction.
KYC or Know Your Customer means identification and verification procedures required by the Operator, including collection of documents and information to confirm identity, age, address, source of funds, and payment method ownership.
Dispute means any complaint, claim, or disagreement between the User and the Operator arising from or related to the use of the Website or Services.

Account Registration

Eligibility and Age Verification

Minimum age: To register an Account and use the Services, you must be at least 18 years old and have full legal capacity under the laws applicable to you. By registering, you confirm that you meet these requirements.
Local law compliance: You are solely responsible for ensuring that accessing and using online gambling services via rickybet-au.com is lawful in your jurisdiction. The Operator does not provide legal advice and does not accept liability if you act in breach of local laws.
Single Account policy: Each User may hold only one Account on the Website. Creating multiple Accounts (including using different emails, identities, or devices) is prohibited and may result in closure of duplicate Accounts and confiscation of funds and Bonuses.

Account Creation Process

Registration form: To open an Account, you must complete the online registration form, providing accurate and complete information, including your full name, date of birth, country of residence, valid email address, and any other details requested by the Operator.
Email verification: After registering, you may be required to verify your email address by following a link or entering a code sent to the provided email. The Operator may restrict access to the Services until successful verification is completed.
KYC and identity checks: At registration or at any later time, the Operator may request KYC documentation, including but not limited to:
- Government-issued photo ID (passport, national ID card, or driver's licence)
- Proof of address (utility bill, bank statement, or similar document dated within the last three months)
- Proof of ownership and origin of funds or payment methods (bank card copy, e-wallet screenshot, bank statement)
Failure to provide accurate and legible documents may result in suspension or closure of your Account and withholding of funds in accordance with applicable law.

User Obligations and Account Security

Accuracy of data: You must ensure that all information you provide is true, complete, and up to date. You are required to promptly update your details in the Account interface or by contacting support if any information changes.
Confidentiality: You are responsible for maintaining the confidentiality of your login credentials, including username and password, and for all activities carried out through your Account. You must not share your Account with any third party or allow them to use it on your behalf.
Unauthorised access: If you suspect that your Account has been compromised or that another person knows your password, you must immediately change your password and notify the Operator via the contact methods listed in these Terms. Until such notification is received and acknowledged, you remain responsible for all activity on your Account.
Prohibited use: You must not use the Website for unlawful or fraudulent purposes, including money laundering, terrorist financing, or other criminal activity. The Operator may report suspicious activity to relevant authorities and freeze or close Accounts where required by law.

Betting & Gameplay Rules

General Betting Rules

Placing bets: Bets and wagers are accepted only through your Account via the Website interface. Bets are considered placed when they appear in the Operator's systems and a confirmation is displayed. You are responsible for checking that your bets are correctly placed before final submission.
Minimum and maximum stakes: Each Game or product may have its own minimum and maximum bet limits, which are displayed in the Game rules or on the betting interface. The Operator may change such limits at any time, subject to already accepted bets remaining unaffected.
Game rules: The rules of each Game, as provided on the Website or within the Game interface by the relevant software provider, form part of these Terms. In the event of a conflict between Game rules and these Terms, these Terms prevail to the extent of any inconsistency.

Bet Acceptance, Cancellation and Modification

Finality of bets: Once a bet has been placed and accepted by the Operator's systems, it cannot normally be cancelled or changed by the User. You must review your selections, stakes, and other details before confirming.
Operator's right to void bets: The Operator may, at its sole discretion, refuse, suspend, or void any bet, in whole or in part, where:
- a technical error, misconfiguration, or malfunction has occurred (including incorrect odds, paytables, or system failure);
- bets were placed after the outcome was known or the event had concluded;
- you or a third party engaged in fraud, collusion, exploitation of software errors, or other prohibited conduct; or
- required by applicable law, licensing conditions, or regulatory instructions.
In such cases, the Operator may return the original stake to you or adjust your balance as if the affected bet had not been placed.
Disconnection and interrupted play: If your connection is interrupted during a Game, the outcome recorded on the Operator's or the game provider's servers will be deemed final. For some Games, the Game may resume at the point of interruption when you reconnect; for others, the round may be finalised in your absence. The Operator is not responsible for losses due to network interruptions beyond its control.

Conduct in Live Casino, Chats, and Interactions

Respectful behaviour: When using live casino, chat features, or any interactive elements of the Website, you must treat other players, dealers, and staff respectfully. You must not use offensive, abusive, defamatory, obscene, racist, sexist, or otherwise inappropriate language or content.
Prohibition of fraud and collusion: You must not engage in any form of cheating, collusion with other players or third parties, use of automated tools (bots), or any strategy intended to gain an unfair advantage, manipulate outcomes, or exploit system vulnerabilities.
Moderation and sanctions: The Operator may monitor chat and interactions and may, at its discretion, mute, restrict, or ban Users who breach these rules, as well as close Accounts or withhold funds where fraud, abuse, or serious misconduct is identified, subject to applicable law.

Bonus Terms

Bonus Activation and Eligibility

Promotional offers: From time to time, the Operator may offer Bonuses to Users of Ricky who access the Ricky brand via rickybet-au.com, including welcome packages, reload bonuses, free spins, and loyalty rewards. Participation is voluntary.
Activation conditions: Each Bonus is subject to specific rules published on the Website or in promotional materials. These may include minimum deposit amounts, bonus codes, time-limited availability, and product restrictions. By claiming or accepting a Bonus, you agree to the relevant conditions in addition to these Terms.
Account status: Bonuses are only available to active Accounts that are not restricted, self-excluded, blocked, or under investigation. The Operator may restrict certain Bonuses to Users from specified regions or to Users who meet particular eligibility criteria.

Wagering Requirements and Timeframes

Wagering obligations: Unless otherwise stated in specific promotional rules, Bonus Funds and any winnings derived from them are subject to wagering requirements, which must be met before withdrawal. The typical wagering requirement (e.g., a multiple of the bonus amount or of the deposit plus bonus) will be clearly disclosed in the promotion details.
Contribution of Games: Different Games may contribute differently towards wagering requirements (for example, slots may contribute 100%, while table games and live casino may contribute at a lower percentage or be excluded). The contribution rates for each category of Game will be set out in the relevant promotional terms.
Time limits: Wagering requirements must be met within the timeframe specified for each Bonus (for example, within 7, 14, or 30 days from activation). If wagering requirements are not met within the specified period, the Bonus and any associated winnings may be forfeited and removed from your Account.

Prohibited Games, Actions, and Bonus Abuse

Restricted play patterns: Certain betting strategies and behaviours may be considered Bonus abuse, such as:
- placing very low-risk bets to artificially progress wagering;
- placing single high-variance bets significantly larger than your usual stake after a Bonus is activated;
- delaying Game rounds or using features such as "bonus hunting" where winnings are accumulated in Games to be completed after wagering is completed.
The Operator may specify additional restricted play patterns in promotional terms.
Game restrictions: Some Games may be excluded from Bonus wagering or may have reduced contribution. Playing excluded Games with active Bonus Funds may result in forfeiture of the Bonus and related winnings.
Multiple Accounts and collusion: Creating multiple Accounts, sharing Bonus information with third parties to gain an unfair advantage, or colluding with other Users to abuse promotions is strictly prohibited. The Operator may cancel Bonuses, void winnings, and close relevant Accounts in cases of Bonus abuse, subject to applicable law.

Combining Promotions and Bonus Management

One active Bonus rule: Unless explicitly permitted, only one Bonus may be active on your Account at a time. Attempting to claim or stack multiple Bonuses concurrently may result in cancellation of one or more Bonuses.
Bonus order of use: When you place a bet while a Bonus is active, Real Money Balance may be used before Bonus Funds or in the order defined in the promotion rules. Specific rules on the order of fund usage will be provided in the Bonus description.
Cancellation of Bonuses: You may request cancellation of an active Bonus by contacting customer support. However, upon cancellation, all Bonus Funds and any associated pending winnings that have not been converted into Real Money Balance may be forfeited.

Payments & Withdrawals

Deposits

Payment methods: The Website may support deposits via bank cards, e-wallets, bank transfers, and, where available, selected cryptocurrencies or other payment solutions, with fiat payments typically processed via the Operator's authorised processing partner Friolion Limited in Cyprus.
Ownership of means of payment: You may only use payment methods that are registered in your own name. Use of third-party payment instruments without authorisation is strictly prohibited and may be reported to relevant authorities.
Deposit limits and fees: Minimum and maximum deposit limits apply and are displayed in the cashier section. The Operator does not generally charge deposit fees, but your bank, card issuer, wallet provider, or crypto exchange may apply their own fees or currency conversion charges.

Withdrawals

Withdrawal methods: Withdrawals will, where possible, be processed via the same method and to the same account that was used for deposits. The Operator may, at its discretion and subject to legal and compliance requirements, offer alternative payout methods.
Verification procedures: Before processing withdrawals, the Operator may require completion of KYC checks, including identity verification and proof of payment method ownership. Failure to complete such checks in a satisfactory manner may result in withdrawal delays or cancellation.
Limits and processing times: Minimum and maximum withdrawal limits per transaction, day, week, or month will be specified in the cashier section or on the Website. The Operator aims to process withdrawal requests within a reasonable timeframe; however, actual receipt of funds may depend on third-party payment providers and banking systems and may vary.

Fees, Currency and Refunds

Fees: The Operator may, in limited circumstances, apply fees for withdrawals, currency conversion, or processing of dormant or inactive Accounts, as disclosed on the Website. Any such fees will be reasonable and compliant with applicable law.
Currency: Account balances are maintained in the currency options made available on the Website. Where currency conversion is required, it will be performed at rates applied by the payment provider or financial institution, and minor differences due to rounding may occur.
Refunds of bets and Bonuses: Bets that are voided by the Operator due to technical errors, malfunctions, or other reasons permitted under these Terms may result in the original stake being credited back to your Account. Bonuses and associated winnings may be removed or adjusted where they were granted or used contrary to these Terms or promotional rules. Refunds of deposits will only be considered in exceptional circumstances and in accordance with responsible gambling and anti-money laundering obligations.

Limitation of Liability

Operator's Obligations

Fairness and integrity: The Operator undertakes to offer Games and Services in a fair and transparent manner, using certified random number generators and reputable software providers where applicable, and to comply with the conditions of its Curaçao e-gaming sub-license 8048/JAZ2020-013 (valid until at least 31 December 2026) issued via Antillephone N.V.
Service availability: The Operator will use reasonable efforts to keep the Website available and functioning correctly. However, continuous uninterrupted availability cannot be guaranteed, and maintenance, updates, or technical issues may temporarily affect access.
Accuracy of information: While the Operator strives to ensure that information on the Website is accurate and up to date, some content, such as Game results, balances, and promotional details, may occasionally display errors due to technical issues or delays. In case of discrepancy between on-screen information and the Operator's internal records, the latter shall prevail.

Exclusions and Limitations

Technical failures and external factors: To the maximum extent permitted by law, the Operator is not liable for any loss, damage, or expense arising from:
- failures of telecommunications, internet service providers, or power supply;
- hardware or software malfunctions on your device;
- viruses, distributed denial-of-service attacks, or other harmful material that may affect your device or data, unless caused directly by the Operator's negligence.
Indirect and consequential losses: The Operator is not liable for indirect, consequential, incidental, punitive, or special damages, including, without limitation, loss of profits, loss of business opportunity, or loss of data, even if foreseeable.
Maximum liability: Without prejudice to the above, and to the extent permitted by applicable law, the total liability of the Operator to you, whether arising in contract, tort, negligence, or otherwise, shall not exceed:
- in relation to a specific Bet or Game, the amount of the stake placed by you on that Bet or Game; and
- in relation to other matters, the lesser of (i) the amount of your deposits that remain on your Account and (ii) an amount determined as reasonable by the Operator in view of the circumstances.

Intellectual Property Rights

Ownership

Content and software: All intellectual property rights in and to the Website, including but not limited to text, graphics, logos, trademarks, trade names, domain names (including rickybet-au.com), design, software, databases, and underlying source code, are owned by the Operator, its affiliates, or its licensors and are protected by copyright, trademark, and other applicable laws.
Third-party content: Games and related content provided by third-party software developers remain the property of those providers and are used by the Operator under licence. Nothing in these Terms grants you any right or interest in such intellectual property beyond the limited licence described below.

Permitted and Prohibited Use

Limited licence: The Operator grants you a personal, non-exclusive, non-transferable, revocable licence to access and use the Website and Services for private, non-commercial entertainment purposes, in accordance with these Terms and applicable law.
Restrictions: You must not, without prior written consent from the Operator:
- copy, reproduce, modify, adapt, translate, or create derivative works from the Website or any part thereof;
- distribute, transmit, publish, make available to the public, or commercially exploit any content from the Website;
- reverse engineer, decompile, disassemble, or otherwise attempt to obtain the source code of the Website or Games, except to the extent explicitly permitted by mandatory law;
- use any automated tools, bots, or scraping technologies to access or collect data from the Website.

Privacy & Data Protection

All personal data collected, stored, and processed in connection with your use of the Website and Services is handled in accordance with the Operator's Privacy Policy as published on rickybet-au.com. By registering an Account and using the Services, you acknowledge that you have read and understood the Privacy Policy and consent to the collection and processing of your personal data as described therein, including for purposes of KYC, transaction monitoring, responsible gambling, and compliance with anti-money laundering and counter-terrorism financing obligations applicable to the Operator's jurisdiction and, to the extent relevant, to Users in Australia.

Changes to Terms

Amendment Procedure

Right to modify: The Operator may amend or update these Terms from time to time, for example to reflect changes in legal or regulatory requirements, improvements to the Services, or business needs.
Notification of changes: Material changes to these Terms will be communicated to you using one or more of the following methods:
- publication of the updated Terms on rickybet-au.com, indicating the new effective date;
- display of a prominent notification or banner upon login to your Account;
- sending of an email to the address registered to your Account, where feasible.

Acceptance and Discontinuation of Use

Continued use as acceptance: By continuing to use the Website or Services after the updated Terms have come into effect, you will be deemed to have accepted the changes.
Right to close Account: If you do not agree with any updated Terms, you must immediately stop using the Website and Services and may request closure of your Account and withdrawal of any available Real Money Balance, subject to completion of any outstanding verification or legal obligations.

Termination & Suspension

Operator's Right to Suspend or Close Accounts

Grounds for action: The Operator may suspend, restrict, or close your Account, and may withhold or confiscate funds to the extent permitted by law, in any of the following circumstances:
- you breach these Terms, any Game rules, or specific promotional conditions;
- you provide false, misleading, or incomplete information during registration, KYC, or at any later stage;
- you are suspected of fraud, money laundering, terrorist financing, Bonus abuse, or other unlawful or improper conduct;
- you reside in, or access the Website from, a Restricted Jurisdiction, or use a VPN or other tools to circumvent geographical restrictions;
- you request self-exclusion or demonstrate signs of problem gambling, in which case measures may be applied in line with responsible gambling practices.
Immediate action: In urgent cases, the Operator may implement immediate temporary suspension while investigating potential breaches or risks, including freezing withdrawals and access to certain Services.

User's Right to Close Account

Voluntary closure: You may request closure of your Account at any time by contacting customer support. The Operator may require confirmation of your identity before acting on such a request.
Withdrawal of funds: Upon closure, any remaining Real Money Balance will, subject to successful completion of KYC and compliance checks and subject to applicable law, be returned to you using a suitable payment method. Bonuses and Bonus Funds that are not yet converted into Real Money Balance will normally be forfeited.

Effects of Termination

Loss of access: Once your Account is closed or terminated, you will no longer have access to it or to any associated data or history, except where the Operator is required by law to retain certain records.
Ongoing obligations: Termination of your Account does not affect any rights or obligations that have accrued prior to the date of termination, including any outstanding payments, investigations, or legal responsibilities arising from your use of the Website.

Governing Law & Jurisdiction

Applicable Law

Governing law: These Terms, your Account, and your use of the Website and Services are governed by and construed in accordance with the laws of Curaçao, without prejudice to any mandatory consumer protection provisions that may apply under the laws of your country of residence.

Dispute Resolution

Internal complaints process: If you have any complaint or Dispute relating to the Website or Services, you should first contact the Operator's customer support using the contact details below, providing full information about the issue. The Operator will review and respond within a reasonable time.
External resolution: If a Dispute cannot be resolved through the internal process, it may, where required or permitted by applicable law and licensing conditions, be referred to an independent dispute resolution body or regulator in the Operator's licensing jurisdiction.
Courts of Curaçao: Subject to any mandatory rights you may have under local laws or alternative dispute resolution mechanisms, any Dispute arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the competent courts of Curaçao.

Contact Information

If you have any questions about these Terms, your Account, or the Services provided to users of Ricky via rickybet-au.com, you may contact the Operator using the following details:

Website: https://rickybet-au.com
Email (general and legal enquiries): Please use the contact or support email address indicated on the Website's "Contact" or "Support" section, which will route your query to the appropriate department, including the legal department where necessary.
Registered legal address of Operator (Dama N.V.): Scharlooweg 39, Willemstad, Curaçao.
Payment processing partner (Friolion Limited): Located in Cyprus (full mailing address and registration details as disclosed on the Website or upon request, to the extent required by applicable law).

The Operator may update or supplement contact details on rickybet-au.com from time to time. You should refer to the Website for the most current information.