Responsible Gaming

Responsible gaming at Ricky on the official website rickybet-au.com is based on the principle that gambling must remain a form of entertainment, not a way to solve financial or personal problems. The aim of this page is to help you make informed, conscious decisions about when, how and how much you play, and to highlight the risks that may arise if gambling becomes excessive. If you feel that your gambling is getting out of control or you simply need guidance, the operator, Dama N.V., will support you with tools, information and direct assistance so that gaming remains safe and enjoyable.

Risk Awareness

Gambling involves financial risk and may lead to psychological or social harm if not controlled. Understanding the early signs of problematic play helps you act before gambling becomes harmful.

Possible Signs of Gambling Harm

• Increasing time and money spent: You gamble more often, with higher stakes, or for longer sessions than you originally intended, and you struggle to stop when you planned.
• Preoccupation with gambling: You frequently think about previous sessions, plan the next one, or check the casino or betting markets while at work, school, or during family time.
• Chasing losses: After losing, you return quickly or increase bets in an attempt to "win it back" instead of accepting the loss as the cost of entertainment.
• Ignoring responsibilities: Gambling interferes with work, study, or family duties, or you cancel social activities so you can continue playing.
• Financial strain: You borrow money, sell belongings, use funds set aside for rent, bills or essentials, or rely on credit to continue gambling.
• Emotional distress: You feel anxiety, irritability, guilt, shame or depression linked to your gambling, especially when unable to play.
• Secrecy and concealment: You hide statements, delete browser history, or lie to loved ones about time and money spent playing.

Self-Assessment: Quick Check of Your Gambling

Review the questions below as a personal screen. Answer them honestly with "Yes" or "No". Regular "Yes" answers may indicate an increased risk of harm.

• Do you often spend more time or money on Ricky or other gambling than you planned?
• Have you tried to cut down or stop gambling, but found it difficult?
• Do you gamble when you feel stressed, bored, lonely, anxious or depressed?
• Have you ever chased your losses by returning to win back money you lost?
• Have gambling losses caused you to miss bill payments, use overdrafts or borrow money?
• Have friends or family expressed concern about your gambling behaviour?
• Do you feel restless, irritable or upset if you cannot access your gambling account?
• Do you hide or minimise the extent of your gambling from others?

If you answered "Yes" to several questions: you are strongly encouraged to use the limits and self-exclusion tools described below and to contact a professional gambling help service in Australia for confidential assistance.

Limits & Tools

Ricky on rickybet-au.com provides responsible gaming tools to help you control your play. These tools are offered by Dama N.V. under its e-gaming licence (8048/JAZ2020-013, issued by Antillephone N.V., Curaçao) and are intended to support safe gambling behaviour for players accessing the Ricky brand.

Deposit Limits (Daily, Weekly, Monthly)

Deposit limits cap how much real money you can deposit into your Ricky account over specific periods. Once a limit is reached, further deposits within that period will be blocked.

1. Access your account: Log in to your Ricky account at https://rickybet-au.com and open the "My Account" or "Profile" section from the main menu.
2. Open responsible gaming settings: Navigate to "Responsible Gaming", "Limits" or a similarly named subsection. If you cannot locate it, contact support for guidance.
3. Select limit type: Choose "Deposit Limits" and then select the period you want to control - per day, per week or per month. You may set one or several at the same time.
4. Enter maximum amounts: In the relevant fields, type the maximum amount (in your account currency) that you are prepared to deposit within each selected period. Choose conservative values that you can afford to lose without affecting essential expenses.
5. Confirm and save: Review the amounts and confirm the new limits. In many cases, limits take effect immediately for decreases. Any later increase may be subject to a cooling-off period to prevent impulsive changes.
6. Effect of limits: Once the set threshold is reached, further deposit attempts within the period will be refused. This technical control cannot be bypassed from your account interface.

Note: Decreasing your limits will generally take effect quickly. Increasing or removing limits may require additional confirmation and a time delay to ensure your decision is considered rather than impulsive.

Time Management & Session Controls

Time-based tools help you monitor and restrict the duration of your gaming sessions so that play does not interfere with work, study or personal responsibilities.

• Session timers: Within the "Responsible Gaming" section, you may be able to set reminders at fixed intervals (for example, every 30, 60 or 120 minutes). When the time elapses, a message will appear informing you how long you have been playing and inviting you to take a break or log out.
• Reality checks: Periodic on-screen notices may show your net results (wins/losses) and duration of the current session. Use these reminders to re-evaluate whether you want to continue.
• Recommended practice: Decide in advance how long you plan to play, set a corresponding reminder, and log out once the reminder appears, regardless of immediate wins or losses.

Short-Term Breaks ("Time-Out" 24 - 72 Hours)

A time-out is a voluntary short-term suspension of access to your Ricky account. This tool is suitable if you feel you need a brief pause but are not yet ready for longer self-exclusion.

1. Navigate to time-out settings: Log in, open "My Account" > "Responsible Gaming" and select "Time-Out" or "Short Break" if available.
2. Select duration: Choose a predefined duration (for example, 24, 48 or 72 hours). Consider choosing the longest period you think you may need to regain control of your play.
3. Confirm time-out: Carefully read the on-screen explanation of its consequences (temporary inability to log in or deposit). Confirm your selection.
4. Effect of time-out: During the time-out period you will not be able to log into your account or make deposits. Some marketing communications may also be paused where technically feasible.

If you are unable to find the time-out function or wish to request a custom short-term break, you may contact customer support and clearly state that you are requesting a responsible gaming time-out. Support may require confirmation via the e-mail associated with your account.

Self-Exclusion

Self-exclusion is designed for situations where gambling has become harmful or where you believe there is a high risk that it may become harmful. It is a stronger and longer-term measure than a time-out and should be considered seriously before activation.

How to Request Temporary or Permanent Self-Exclusion

1. Log in to your account (if safe to do so): Access your Ricky account on rickybet-au.com. If logging in is likely to trigger impulsive play, proceed directly by contacting support from outside your account.
2. Locate the "Self-Exclusion" section: Go to "My Account" or "Profile" and then to "Responsible Gaming". Select "Self-Exclusion" (or a similarly named control such as "Exclude Account").
3. Choose the exclusion period: Available options may include:
   • Minimum 6 months;
   • 12 months or longer fixed terms;
   • Indefinite or lifetime self-exclusion.
   Select the period that best reflects the seriousness of your situation. Longer periods are recommended where significant harm has already occurred.
4. Confirm your decision: You will usually be asked to confirm that you understand the consequences of self-exclusion and that the decision is voluntary. Read all information carefully and confirm via the on-site form and/or email.
5. Support contact: If you cannot access or use the self-exclusion form, email the responsible gaming team or general support clearly stating:
   • Your full name and registered email address;
   • That you are requesting self-exclusion on responsible gambling grounds;
   • The desired duration (at least 6 months, or longer, or lifetime).
   Support will then process the request and confirm by email.

Consequences of Self-Exclusion

• Login and access blocked: Once self-exclusion is applied, you will not be able to log into your account on rickybet-au.com for the duration of the exclusion. Attempts to create new accounts may be detected and closed where technically possible.
• No deposits or betting: You will not be able to deposit funds, place wagers or participate in any promotions or bonuses under the excluded account.
• Withdrawals: Depending on the status of your account and applicable terms, you may still be able to request withdrawal of any remaining real-money balance or settled winnings by contacting support. Where necessary, the payment processing partner Friolion Limited, Cyprus, may assist in handling fiat payments. However, the operator is not obliged to refund losses incurred before the exclusion took effect.
• Marketing communications: The operator will take reasonable steps to stop sending promotional materials to self-excluded players using the contact details associated with the excluded account. Some communications required for regulatory, transactional or security purposes may still occur.
• Irreversibility during the term: Self-exclusion normally cannot be lifted before the minimum exclusion period has expired. Any request to reactivate after the period may be subject to a further cooling-off delay and additional verification. The operator reserves the right to refuse or delay reactivation if there are ongoing concerns regarding gambling-related harm.

Important: Self-exclusion on Ricky applies only to your account on rickybet-au.com. It does not automatically apply to other online gambling operators. For stronger protection, you should also consider external blocking tools and national or state-level self-exclusion schemes where available.

Support Resources

Ricky encourages all players to seek help early if gambling is causing harm. The organisations below operate independently from Dama N.V. and Friolion Limited and provide confidential support, information and counselling. While your account is operated under a Curaçao licence (8048/JAZ2020-013), Australian users are strongly advised to prioritise local Australian services alongside international resources.

Local Support for Australia

• Gambling Help Online (Australia-wide):
  • Website: gamblinghelponline.org.au
  • Services: 24/7 online counselling, information, self-help tools and forums for people affected by gambling and their families.
  • Languages: English (with access to interpreter services upon request).
• National Gambling Helpline (Australia-wide):
  • Phone: 1800 858 858 (free, from anywhere in Australia).
  • Hours: 24 hours a day, 7 days a week.
  • Services: Confidential telephone counselling, crisis support, referral to local face-to-face services.
  • Languages: English, with access to translating and interpreting services.
• State and Territory-based Gambling Help Services:
  • Each Australian state and territory funds specialised services (for example, Gambling Help NSW, Victorian Gambler's Help, Gambling Help QLD, etc.).
  • You can access these via 1800 858 858 or through your state government health or justice website.

Confidentiality note: These services are independent from Ricky and rickybet-au.com. Your discussions with them are confidential and are not shared with the operator.

International Support Organisations

National / Regional Self-Exclusion Schemes (Examples)

While Ricky operates under a Curaçao licence (8048/JAZ2020-013) and is not directly integrated with every national self-exclusion register, players may be able to register with schemes in their own country of residence (if eligible) to block access to locally licensed gambling operators.

• United Kingdom - GAMSTOP: gamstop.co.uk
  • Free national self-exclusion scheme for UK-resident customers of licensed British remote gambling operators.
  • Covers multiple online brands with a single registration, for fixed periods (e.g. 6 months, 1 year, 5 years).
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego):
  • Official self-exclusion register managed by Spanish authorities for venues and online operators licensed in Spain.
  • Information is available through the Dirección General de Ordenación del Juego (DGOJ) website.

Australian users: In addition to tools on rickybet-au.com, please check your state or territory government site for available local exclusion registers and venue-based self-exclusion programs.

Blocking and Filtering Tools

• Gamban: Software that blocks access to thousands of gambling websites and apps across devices where it is installed. See gamban.com for details and subscription conditions.
• BetBlocker: Free blocking tool that can restrict access to gambling websites and apps. See betblocker.org for supported platforms and setup instructions.
• Device-level parental controls: Many operating systems and routers offer built-in content filters that can be configured to restrict access to gambling-related content, especially useful for protecting minors.

Family and Friends Support

• Gambling Help Online - For families: Resources and counselling for partners, parents and friends affected by someone else's gambling: gamblinghelponline.org.au.
• Family support groups & forums:
  • Gambling Help Online forums (Australia).
  • GamAnon (family groups associated with Gamblers Anonymous) - see gam-anon.org for meeting information.

All these services emphasise confidentiality and professional standards. They are independent from Dama N.V., Friolion Limited and the Ricky brand, and they do not share personal counselling details with the operator.

Help for Family

Gambling-related harm often affects not only the person who gambles, but also their family members, friends and colleagues. If you are concerned about someone who uses rickybet-au.com or other gambling services, the following guidance may assist you.

Approaching the Conversation

• Choose the right moment: Talk when both of you are as calm as possible and when the person is not currently gambling or under the influence of alcohol or other substances.
• Use non-judgmental language: Focus on specific behaviours and impacts ("I've noticed we are struggling with bills" or "I feel worried when...") rather than making accusations ("You are irresponsible").
• Listen actively: Allow the person to explain how they feel. Avoid interrupting or criticising while they talk. Acknowledging their perspective can make them more open to change.
• Avoid enabling: Try not to lend money that may be used for gambling, or to cover up the person's gambling problems for them. Set clear boundaries about what you can and cannot do.

Encouraging the Person to Seek Help

• Suggest using responsible gaming tools such as deposit limits, time-outs or self-exclusion on rickybet-au.com, particularly if losses or loss of control are already apparent.
• Offer to explore support services together, such as calling 1800 858 858 (Australia) or visiting gamblinghelponline.org.au.
• Emphasise that gambling problems are recognised health issues and that professional, confidential help is available. Seeking assistance is a sign of responsibility, not failure.
• If the person is unwilling to seek help immediately, encourage small first steps such as completing an online self-assessment or reading about gambling harms.

Support Resources for Families and Friends

• Gambling Help Online (Australia): Provides information, self-help tools and counselling not only for gamblers, but also for affected others: gamblinghelponline.org.au.
• Gambling Help Helpline (Australia): 1800 858 858 - can connect family members to local face-to-face services and family counselling.
• Online forums and chats:
  • Gambling Help Online forums for affected others (Australia).
  • International peer-support forums via Gambling Therapy: gamblingtherapy.org.

Next Steps and Professional Help

• Counselling and psychotherapy: Encourage the person, and if appropriate yourself, to consult a qualified psychologist, psychotherapist or counsellor experienced in gambling-related harm. Your GP or local health service can provide referrals.
• Crisis support: If there are signs of severe distress, suicidal thoughts or immediate risk of harm, contact emergency services or a crisis helpline in your area without delay.
• Financial counselling: In Australia, free financial counselling services can help with budgeting, dealing with debts, and negotiating with creditors. These services are independent from rickybet-au.com.

While Ricky cannot provide clinical treatment, the operator supports your right to seek external professional help and encourages the use of all available support services.

Operator's Commitment

The Ricky brand, operated for this site by Dama N.V. (registered at Scharlooweg 39, Willemstad, Curaçao, company number 152125) under Curaçao licence 8048/JAZ2020-013, is committed to promoting responsible gaming for Australian users and all other players who access rickybet-au.com. The operator seeks to identify elevated risk patterns and to offer tools and guidance before significant harm occurs.

Internal Risk-Check Procedures

• Behavioural monitoring: Subject to applicable data protection laws and the operator's Privacy Policy, gameplay and transactional data may be analysed to identify indicators of risky behaviour, such as:
  • Unusually long or frequent gaming sessions;
  • Rapid or repeated deposits within a short period, especially after losses;
  • Consistent chasing of losses or frequent attempts to reverse withdrawals;
  • Use of multiple payment methods or other patterns suggesting loss of control.
• Automated alerts and warning messages: Where certain internal thresholds are reached, the system may display responsible gaming messages, recommend limits or breaks, or temporarily restrict some features pending further review.
• Account reviews: In higher-risk cases, the responsible gaming or compliance team may manually review the account to consider whether further measures (such as additional limits, temporary suspension or self-exclusion suggestions) are appropriate.

When Support May Contact You

• Observation of risk patterns: If internal monitoring identifies behaviour consistent with potential gambling harm, the operator may proactively contact you using the registered email address or other available communication channels.
• Purpose of contact: Any such contact is intended to:
  • Inform you of the observed behaviour;
  • Remind you of available responsible gaming tools;
  • Provide information about external support services;
  • Where necessary, notify you of precautionary measures applied to your account.
• Possible interventions: Depending on the circumstances and in line with the operator's policies and licence obligations, measures may include:
  • Encouraging or applying deposit or loss limits;
  • Temporarily suspending the account pending clarification;
  • Imposing self-exclusion in severe cases of evident harm or where required by internal policy.
• Data protection and confidentiality: All such processes are subject to applicable data protection rules. Information is processed for the purpose of operating the service safely and in compliance with licensing and legal requirements.

While the operator strives to identify and mitigate risks, no monitoring system is perfect. You remain primarily responsible for your own gambling decisions. The tools and information on this page are provided to support, not replace, your personal responsibility.

Updates

Responsible gaming practices, legal requirements and available tools may evolve over time, particularly in view of changing regulatory expectations affecting Australian users and other jurisdictions in which players access rickybet-au.com. Ricky therefore reserves the right to modify this Responsible Gaming page and associated policies when considered necessary or appropriate.

How You Will Be Informed of Changes

• Website notifications: Significant updates to responsible gaming provisions may be highlighted via banners, pop-ups or notices on rickybet-au.com, particularly upon login.
• Email communication: Where required or appropriate, the operator may send notice of substantial changes to the email address registered on your account. It is your responsibility to keep your contact details accurate and up to date.
• Policy access: The most current version of this Responsible Gaming page will always be available on the official site rickybet-au.com. You are encouraged to review it periodically.

Last updated: 06 November 2026

Contact & Feedback

If you have questions about responsible gaming, wish to request the application of a limit, time-out or self-exclusion, or would like to provide feedback on how Ricky can improve player protection, you are encouraged to contact the operator.

Responsible Gaming Department Contact

• Website: Official Ricky site for this project - https://rickybet-au.com
• Email: Please use the customer support or responsible gaming email address indicated in the "Contact Us" or "Support" section on the official website. When writing, clearly state that your query relates to "Responsible Gaming".
• Telephone: If a telephone support number is provided on the website, you may use it to request assistance with limits, time-outs or self-exclusion. Availability and call charges (if any) will be as stated on the site.

Important: Contact details may vary from time to time. Always refer to the "Contact" or "Support" section on rickybet-au.com for the current, most accurate information.

Feedback and Self-Control Requests Form

Ricky encourages players to share their experiences and suggestions regarding responsible gaming measures. To do so, you may use the online support or feedback form available on the official website. When completing the form:

1. Select "Responsible Gaming" or the most similar topic from the drop-down list (if available).
2. Provide your registered name, account identifier and contact email so the team can locate your account (do not include passwords or full payment details).
3. Specify whether your request relates to:
   • Setting, reducing or increasing a deposit or time limit;
   • Requesting a time-out or self-exclusion;
   • Reporting a concern about your own gambling behaviour;
   • Providing feedback on existing tools or suggesting improvements.
4. Submit the form. The responsible gaming or support team will review your request and respond within a reasonable timeframe, subject to workload and any applicable legal or regulatory requirements.

The operator will treat responsible gaming communications as a priority and will handle your information confidentially, in accordance with its Privacy Policy and applicable data protection laws.